Refund Policy

Scdown Supporter access is sold as a one-time, fixed-term digital pass (30 days or 90 days), processed securely through Ko-fi. This policy explains when a refund may be available.

Every Supporter pass is a single, one-time charge. There is no subscription, no automatic renewal, and no recurring billing — you will never be charged again without taking a new, separate action to purchase another pass.

We want Supporters to feel good about contributing. We will issue a refund if:

• —Your Supporter access never activated due to a technical issue on our end, and our team could not resolve it promptly.
• —You were charged more than once for the same pass (duplicate payment).
• —You request a refund within 48 hours of payment and have not meaningfully used the Supporter features (e.g. no 320kbps, WAV, FLAC, or batch downloads).

To keep this fair for everyone, refunds are generally not available if:

• —A significant portion of the pass period has already elapsed and the features have been actively used.
• —The refund request is made after the pass has fully expired.
• —Your access was suspended or terminated for violating our Terms of Service.

Email [email protected] from the same address used on Ko-fi, including the approximate date of payment and the reason for your request. We aim to respond to every refund request within a few business days.

Approved refunds are issued back through Ko-fi to your original payment method. Depending on your bank or card provider, it can take several business days for the refund to appear on your statement after we process it.

Questions about this policy? Reach us at [email protected].